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Home Return Policy

Return Policy

Return Policy

Return & Refund Policy

At Heaven’s Harvest, we take pride in delivering rice that’s pure, authentic, and full of goodness. While we don’t handle returns or refunds directly through our website, we want to make sure your shopping experience is smooth and worry-free.


Orders Placed on Amazon & Swiggy

  • All purchases made through our website are redirected to our official stores on Amazon or Swiggy Instamart.
  • Returns, exchanges, and refunds are processed as per the policies of Amazon or Swiggy, depending on where the order was placed.
  • You can raise a return/refund request directly through your Amazon account or the Swiggy app.


Eligible Returns

Typically, returns/refunds are accepted in cases such as:

  • You receive a damaged, defective, or tampered package
  • The wrong product is delivered
  • The order is incomplete or missing items

(Exact eligibility is determined by Amazon/Swiggy’s return guidelines at the time of purchase.)


Refund Timeline

  • Refunds are initiated by Amazon or Swiggy after the returned product is received and verified.
  • Refunds are usually processed within 5–10 business days to the original payment method.


Support from Heaven’s Harvest

If you face any difficulties while raising a return/refund request on Amazon or Swiggy, you can reach out to us at [support@heavensharvest.com]. While the financial transaction is handled by our partners, we will do our best to assist you and ensure your concern is addressed.


Important Note

  • Heaven’s Harvest does not directly process returns or refunds for online orders.
  • By purchasing through Amazon or Swiggy, you agree to their respective Return & Refund Policies.